Summary: Manage a team responsible for customer service process support to various regions, clients & deliver in accordance with the Global Service Centre Strategy. Ensure performance of the department meets the KPIs specified in Service Level Agreements. This job will provide extensive international exposure including regular country / customer visits. Key Responsbilities: Continuous Improvement Project Management Volume Development and Cost Saving Initiatives Team Management / People Management Relationship Management Planning and Administration Ensure Company vision, values & ethics are upheld within team at all times through professional behavior / by being a role model for the team
We are part of A.P. Moller Maersk Group based in Copenhagen, Denmark. Maersk Global Service Centers India Pvt. Ltd. in Chennai is a fast growing state of the art Center that services the A.P. Moller - Maersk Container Business worldwide. The group employs over 120,000 people in over 130 countries, A rich history of more than 100 years! Chennai GSC employs over 2250 people and is in a rapid growth phase.
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